Privacy Policy

Privacy Statement

Our company (“WE/OUR/US”) is committed to protecting your privacy. Collection, use, disclosure and retention of information must comply with provisions of the Freedom of Information and Protection of Privacy Act (“FOIPPA”) and the Information Management Act. Collected personal information will only be used by to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. We do not disclose information to other public bodies, organizations or individuals except as authorized by law. We keep the information only for the length-of-time necessary to fulfill the purpose(s) for which it was collected.

Website

WE recognize the privacy concerns of visitors to our website (“SITE”) and therefore advise visitors that the Internet is not a completely secure medium.

When you visit the SITE, your Date of Birth (“DOB”) will be used to ensure you meet the age (19+) requirements. your DOB is being collected pursuant to section 26(c) of FOIPPA but will not be stored in our systems. In addition, OUR web server automatically collects a limited amount of information to facilitate the operation and security of the SITE. Some of this information (e.g., browser type) does not identify who you are, while other information, such as your Internet domain name or Internet Provider (IP) address may identify you. The extent of personal identification depends, in large part, on the “naming standards” followed by your Internet service provider.

In regards to the submission forms, by submitting your email address on any form on the SITE, you consent to us collecting your personal information and responding to you using the email address you provided.

Product Purchase and Delivery

When you place an order on the SITE we will collect your personal information (i.e., contact details and order information) in order to process your order, to send you updates on your order via email and to evaluate our e-commerce platform. We may also use your email address to contact you about orders remaining in your cart, recalls, customer surveys and future opportunities to receive promotional materials. This information is being collected pursuant to section 26(c) and 26(e) of FOIPPA.

At certain times, such as when creating an account or arranging delivery, you may be asked to present valid government photo identification to confirm that you are of legal age. When requested, identification is viewed, but not recorded.

E- Newsletters and Other Communications

If you choose to subscribe to our newsletter your DOB will be used to ensure you meet applicable age (19+) requirements. Your DOB is being collected pursuant to section 26(c) of FOIPPA but will not be stored in our systems.

We are collecting your contact information (such as your name and email address) in order for us to send you electronic communications about new product releases, valuable offers, and special promotions. In addition, we may use standard Internet technology in our e-news email campaigns to verify whether you have opened our emails or clicked on the links featured in our emails. The information we obtain in this manner enables us to customize the messages we send to you and to measure the overall effectiveness of our email campaigns, programming, or other activities. Your DOB will be used to ensure you meet the age requirements. Your DOB is being collected but will not be stored in our systems. This information is being collected pursuant to section 26(e) of FOIPPA.

Customer Care

When you contact us with a comment, question or complaint, we may record your personal information in order to respond to you and assist with your request, including details of your enquiry, your name, and your contact details (such as your mailing address, phone number or email address).

By emailing us or by submitting your email address on any of our forms, you consent to us collecting your personal information and responding to you using the email address you provided.

Your Account Privacy Notification

We are collecting your personal information to manage your user identity and access permissions for applications and to receive, process, and send your orders for delivery. This information is being collected pursuant to section 26(c) of FOIPPA.

Please note that, should you choose to use a social account to sign in to your account, your interactions with these features are governed by the privacy policy of that social media site and their interfaces may allow that site to connect your site visit to your personally identifiable information. By using a social account to sign on, you are consenting to your personal information (including first name, last name and email address) being transferred from the social media site to our application form on your browser, and, when you submit the application form, we are collecting this personal information for the purposes of establishing your account. Please note that while the social media site states that we will receive your public profile, we have configured the settings to ensure that the only personal information transferred from the social media site to our application form on your browser and potentially collected by us is your first name, last name, and email address. WE will not be viewing or accessing the public profile of your social account. You are also consenting to the disclosure of a log record to the social media site located outside of Canada, containing a code of numbers and letters associated with your social media account username for the purposes of authenticating you. By agreeing to these terms, your consent is effective from the date of this application onward, or until termination of your account.

Use of Cookies

Cookies are pieces of information that a website may transfer to an individual computer’s hard drive or distribute to web browsers to assist the user upon return to specific areas on the site. We use cookies (session cookies) on this SITE to assist the user upon return to the specific areas on the SITE (e.g., product search preferences, for the period of time that the user stays on the site). Once the user closes the browser the session cookies are removed. We do not use cookies to retrieve information other than the information that was originally sent in a cookie. If you have concerns about this, you can change your web browser to disable cookies completely, or you can selectively delete the cookies currently stored in the browser.

Customers

We are committed to protecting your privacy and the confidentiality of the personal information you provide during transactions using the SITE.

Only Collect What’s Necessary
    • The personal information you provide will only be used to fulfill the purpose for which it was originally collected or for a use that is directly related to that purpose.
    • We only collect the personal information that is necessary for the service(s) you are seeking from the SITE.
    • A limited amount of your personal information is collected when you place an order online, when you us for assistance, when you use your debit or credit card to pay for your purchase and when you return product.
Your Personal Information
    • Information is kept only as long as necessary for the purposes it was collected and for any legal requirements, after which it is destroyed in a timely and secure manner.
    • Access to your personal information is restricted to authorized personnel who need the information to perform their duties.
    • Our work processes ensure that personal information is not disclosed to unauthorized parties.
    • Electronic data in our computer systems is protected against unauthorized access and the data is transmitted over secured networks.
Information Sharing Only When Required
    • We do not sell your personal information to any third parties.
    • We do not disclose information to other organizations, businesses or individuals except as authorized by law and in accordance with FOIPPA.

Contact

If you have any issues or concerns regarding our privacy policy, please contact us using the contact information provided on the SITE.